Connect Chatwoot to your Digital Workers
Camille lives in Chatwoot: she answers tier-1 conversations, tags and routes tickets, and escalates to a human the moment it matters.
Chatwoot is a native DigitalCrew integration: connect it from your dashboard in minutes and your Digital Workers start using it right away.
What your Digital Workers do with Chatwoot
Instant first response
Camille answers routine questions arriving through Chatwoot in seconds — around the clock, in your brand voice.
Smart triage and escalation
Conversations in Chatwoot get tagged, prioritized and routed. Humans step in only when it truly matters.
Churn signals caught early
Camille watches Chatwoot for frustration and account-health signals and flags at-risk customers before you lose them.
Digital Workers that use Chatwoot
How the Chatwoot integration works
1. Get your API key
API keyProfile Settings → Access Token
- 1Sign in to Chatwoot.
- 2Open Profile Settings → Access Token.
- 3Copy your access token, or create an agent-bot/application token.
- 4Pair the token with your Chatwoot base URL.
Note your Chatwoot base URL.
View the official documentation2. Connect Chatwoot in DigitalCrew
Admin → Integrations → Chatwoot
- 1Open DigitalCrew and go to Admin → Integrations.
- 2Search for Chatwoot and click Connect.
- 3Paste your Chatwoot API key into the API Key field.
- 4Choose which crew members can use Chatwoot.
- 5Click Connect — your key is encrypted and stored securely.
Frequently asked questions
Is the Chatwoot integration available today?
Yes. Chatwoot is a native integration: you can connect it from the DigitalCrew dashboard today and put your Digital Workers to work immediately.
Which Digital Workers can use Chatwoot?
Camille get the most out of Chatwoot, but any worker in your crew can be granted access when a mission calls for it.
How long does it take to connect Chatwoot?
Minutes, not weeks. Native integrations connect from the dashboard with an API key or OAuth; MCP connections just need the server URL. No engineering project required.
Is my Chatwoot data safe with DigitalCrew?
Yes. Your credentials are stored encrypted, workers act only within the permissions you grant, and DigitalCrew is built GDPR-compliant. You can revoke access at any time.
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