Connect WhatsApp Business to your Digital Workers
Meet customers where they are: Camille answers WhatsApp Business messages and Max follows up with prospects — 24/7.
WhatsApp Business connects to DigitalCrew through the Model Context Protocol (MCP), the open standard for connecting AI agents to tools. Point your crew at a WhatsApp Business MCP server and the available actions are discovered automatically.
What your Digital Workers do with WhatsApp Business
Instant first response
Camille answers routine questions arriving through WhatsApp Business in seconds — around the clock, in your brand voice.
Smart triage and escalation
Conversations in WhatsApp Business get tagged, prioritized and routed. Humans step in only when it truly matters.
Churn signals caught early
Camille watches WhatsApp Business for frustration and account-health signals and flags at-risk customers before you lose them.
Digital Workers that use WhatsApp Business
How the WhatsApp Business integration works
1. Get your API key
API keyMeta for Developers → WhatsApp → API Setup
- 1Open Meta for Developers and create or select a Business app.
- 2Add the WhatsApp product and select your Business account.
- 3Create a System User to generate a permanent access token.
- 4Note your Phone Number ID and WhatsApp Business Account ID.
Requires a Meta Business app and a verified phone number.
View the official documentation2. Connect WhatsApp Business in DigitalCrew
Admin → Integrations → WhatsApp Business
- 1Open DigitalCrew and go to Admin → Integrations.
- 2Search for WhatsApp Business and click Connect.
- 3Paste your WhatsApp Business API key into the API Key field.
- 4Choose which crew members can use WhatsApp Business.
- 5Click Connect — your key is encrypted and stored securely.
Frequently asked questions
Is the WhatsApp Business integration available today?
Yes, through the Model Context Protocol. Connect a WhatsApp Business MCP server to DigitalCrew and your Digital Workers can start using it right away.
Which Digital Workers can use WhatsApp Business?
Camille, Max get the most out of WhatsApp Business, but any worker in your crew can be granted access when a mission calls for it.
How long does it take to connect WhatsApp Business?
Minutes, not weeks. Native integrations connect from the dashboard with an API key or OAuth; MCP connections just need the server URL. No engineering project required.
Is my WhatsApp Business data safe with DigitalCrew?
Yes. Your credentials are stored encrypted, workers act only within the permissions you grant, and DigitalCrew is built GDPR-compliant. You can revoke access at any time.
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